Articles Tagged With:
-
Hip Fracture Outcomes, Time to Surgery Addressed With Co-Management
Co-management of hip fractures among different disciplines can be effective in improving care and outcomes, according to the experience of one healthcare network.
-
Quick Wins With Focus on Sepsis, Fall Prevention
Quality improvement leaders at Spectrum Health, based in Grand Rapids, MI, are seeing success with several initiatives addressing sepsis, preventive screenings, and fall prevention. Their experiences may offer lessons for other hospitals.
-
Improving Telemedicine Can Raise Leapfrog Scores
Hospitals seeking to elevate their Leapfrog scores might want to look to telemedicine, especially if one weakness is intensivists or critical care-trained physicians managing patient care around the clock.
-
CMS May Revise HCAHPS to Improve Response Rates
Although hospitals must participate, the patient response rate for the 29-question Hospital Consumer Assessment of Healthcare Providers and Systems survey is only 27%, according to the most current data.
-
Can Regulators Be Friends? CMS Seen as Aiding Innovation, Quality
Researchers asked healthcare leaders to rank CMS on a scale of 1-10 for effectiveness in fostering and driving innovation. The results were encouraging for a sense of cooperation, with more than half scoring CMS 8 or higher.
-
Reader Survey Available
We’d love to hear from you how we can do better!
-
Financial Talks Do Not Always Start Smoothly
When things go poorly, it is because registrars fail to properly introduce themselves, do not provide the patient with a clear purpose of the call at the beginning of the conversation, or start the discussion at the wrong time.
-
Focus on Charity Care ‘Now More Than Ever’
Automated processes and electronic price estimation tools can better prepare staff, who can better prepare patients for their expected out-of-pocket expense. Patients appreciate receiving a price estimate, financial counseling, and financial screening all at the same time.
-
Expect Scrutiny on What Registrars Say or Do Not Say About Charity Care
If registrars are not already well aware of the need to comply with charity care regulations, a recent announcement will get the point across.
-
Formerly Limited, Patient Portals Offer More Online Options
Patients want their healthcare experience to be like making a restaurant reservation or checking into a hotel. Facilities are working to upgrade online patient portals while closing the gap with top-notch customer service.